Refund Policy

 

Refund for Computer Repairs

AlphaOne provides a 120-day mobile device hardware and labor warranty on the services and parts provided unless otherwise stated. The warranty does not cover future accidents nor does it cover water damaged devices. We are not responsible for any prior residual damage or any data loss. Warranty covers non-user related issues.

Customer has 30 days after actual repair is completed to collect the device. If device cannot be collected within 30 days, customer must notify staff when device will be collected. If customer fails to notify the staff or pick the device up, AlphaOne will recycle it.

We do not support returns or refunds on any hardware repairs. A refund might be issued if the repair could not be completed using our services. Our computer repair services carry a warranty depending on the service you purchased. 

Refund for Subscription Based Plans

  • 80% of the plan value will be refunded if the customer did not receive any technical support and claims refund within 15 days from the date of payment (minus $10 processing fee).
  • 50% of the plan value will be refunded if the customer received any technical support and claims a refund within 30 days from the date of payment (along with $20 Cancellation Fee).
  • No refund will be issued after 30 days from the date of payment.
  • No refund will be issued if the customer accepts a free or paid Security Software offer and agrees to install it on his/her computer.
  • Customers must request a refund in writing by sending an email to This email address is being protected from spambots. You need JavaScript enabled to view it. clearly stating the reasons for the refund.


Refund for Incident Based Payments 

For incident based plans, you will be eligible for refund when the following criteria are met:

  • The original issue for your call or service was not resolved.
  • The same issue re-occurs in your system or device within 5 days.

About AlphaOne

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Express Shop Store Hours

Monday - Friday  
12PM - 6PM
Saturday
10AM - 3PM
Sunday
closed

1306 West Touhy Avenue
Park Ridge, IL 60068

 

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