OUR PRIVACY COMMITMENT TO OUR CUSTOMERS
- NOTICE When we ask for your personal information, we will tell you why we need it and what we will do with it.
- CHOICE When we contact you for marketing purposes, we will let you know how to remove your name from future marketing efforts.
- SECURITY We will use reasonable security measures to protect the personal information we receive from you.
- SHARING When we share your information with other companies to help us provide our services to you, we will require them to comply with all applicable legal requirements regarding the privacy of your information.
INFORMATION COLLECTED BY Alpha One Technologies LLC
As part of your interaction with Alpha One Technologies LLC, we may collect personal information such as:
- Contact information, including name, mailing address, phone number and e-mail address
- Purchase information, including credit card number, billing and/or shipping information
While shopping or taking advantage of services available from us, we may ask that you provide personal information. For example, we may request and/or collect personal information when you:
- Schedule an appointment for services
- Bring in your product for service
- Purchase products or services
- Set up an account online
- Schedule a delivery or an installation
- Participate in a sweepstakes, promotion or survey
- Contact us with a question or concern
- Participate in other activities with Alpha One Technologies LLC
We use the personal information you provide for purposes including, but not limited to:
- Fulfilling requests for products, services or information
- Tracking and confirming online orders
- Delivering or installing products
- Providing customer services
- Administering sweepstakes, promotions or surveys
- Offering new products and services
- Improving the effectiveness of our Web sites, our marketing endeavors and our services and offers
- Conducting research and analysis
- Sending marketing communications
- Performing other business activities as needed, or as described elsewhere within this Policy.
Information From/About Friends or Family
If you provide us information about others, or if others give us your information, we may store that data and will only use that information for the specific reason it was provided. Examples include providing a friend's shipping address, e-mailing our weekly ad to a friend, and e-mailing friends a link to your Wish List.
Information from Third Parties
Alpha One Technologies LLC obtains consumer information from third party providers in order to improve the accuracy of our customer database, increase our understanding of our customers, or to identify potential customers. For example, we get updated addresses from the National Change of Address (NCOA) service to ensure we have the correct contact information for our customers.
We may use a single sign-on services that allows you to sign into your account using your third-party social networking login credentials such as your Facebook or Twitter accounts. This allows you to link your existing social network profile to your account. Once connected, you will be able to post content on the third-party site and interact with your friends. You may also access certain profile information from your third-party social network profile such as friends, profile picture, etc.
SHARING OF PERSONAL INFORMATION
Alpha One Technologies LLC does not sell, rent or trade your personal information to third parties.
Alpha One Technologies LLC may share customer information with certain third parties such as our agents, service providers and other representatives acting on our behalf for limited purposes. For example, we may share personal information with third parties to perform services on our behalf such as:
- Fulfilling customer orders
- Sending Alpha One Technologies LLC marketing communications
- Delivering packages
- Scheduling and performing installations
- Servicing products
- Fulfilling subscription services
- Conducting research, analysis or administering surveys
- Sending regular mail and e-mail on behalf of Alpha One Technologies LLC
- Processing credit card payments
- Providing chat functions
Alpha One Technologies LLC may also share your personal information with companies who have referred you to Alpha One Technologies LLC for goods and services, or have provided space in their store locations for Alpha One Technologies LLC to offer its goods and services, or have allowed Alpha One Technologies LLC to have a presence on their web sites.
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain name, address or other personally identifiable information.
From time to time, we may be required to share personal information in response to a valid court order, subpoena, government investigation, or as otherwise required by law. We also reserve the right to report to law enforcement agencies any activities that we, in good faith, believe to be unlawful. We may share certain personal information when we believe that such release is reasonably necessary to protect the rights, property and safety of others and ourselves. We may also transfer personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event.
Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this Web site can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, e-mail address or any other personal information. Please note that if you choose to do so, it is at your own risk and you accept full responsibility for those posts and any consequences that may arise from posting this information.
CHOICES REGARDING YOUR PERSONAL INFORMATION
Alpha One Technologies LLC communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services.
Once you provide your personal information, we may contact you through direct mail, e-mail or phone. We may continue to communicate with you through these channels unless you request to stop receiving these communications by opting out. Before sending you mobile marketing (e.g., text messages) we will require your express consent by requesting that you opt-in.
If you no longer wish to receive these communications, let us know by using whichever of the following methods is appropriate under the circumstances :
- Follow the directions on an e-mail or direct mail marketing communication you receive from us.
- Call 1-847-232-6543 with your request and current contact information.
- Send a letter with your request and current contact information to: Alpha One Technologies, Attn: Customer Care/Privacy, 147 1/2 South Vine Avenue, Park Ridge, IL 60068. For mobile marketing, you may opt-out by following the instructions provided in the text messages you receive
Alpha One Technologies LLC will take the appropriate steps to modify your preferences with respect to our marketing communications. Due to production, mailing and system timelines, it may take some time to process your request. The following guidelines are provided for your convenience:
- 10 business days for e-mails
- 30 business days for direct mail and phone
Although you may have opted not to receive marketing communications, you may still receive business-related communications such as appointment confirmations, repair status communications, or other organization-related communications.
UPDATING YOUR PERSONAL INFORMATION
Alpha One Technologies LLC wants your personal information to be accurate and complete. We provide several different methods for you to update your personal information.
To update your name, address, phone number and/or e-mail information:
- Call: 1-847-232-6543
- Send a request to: Alpha One Technologies LLC, Attn: Privacy Manager, 147 1/2 South Vine Avenue, Park Ridge, IL 60068
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
SECURITY OF YOUR PERSONAL INFORMATION
Whether you are receiving services, shopping online or in our stores, we use reasonable security measures to protect the confidentiality of personal information under our control and appropriately limit access to it. Alpha One Technologies LLC cannot ensure or warrant the security of any information you transmit to us by e-mail, and you do so at your own risk.
Please note: While Alpha One Technologies LLC is able to protect personal information that is provided during the course of business, Alpha One Technologies LLC cannot take responsibility for data loss on the products or systems serviced. You will need to ensure your data has been removed or backed-up in order to safeguard this information.
Alpha One Technologies LLC offers remote access service to assist in diagnosing and resolving system issues. This process allows a Alpha One Technologies LLC Agent to remotely access your computer to determine the problem and either repair it or provide advice on what options are available to fix the issue. By taking advantage of this service, you are giving permission to a Alpha One Technologies LLC Agent to log into your computer which may contain personal information. A Alpha One Technologies LLC Agent will only search your computer to determine the cause of the problem and will attempt to limit their interaction with your files to a minimum. It is your responsibility to ensure all of your files, especially those containing personal information, are secure to prevent any type of data loss or corruption.
Safe Shopping Policy on AlphaOne.com
We use a variety of information security measures to protect your online transactions with us. The Alpha One Technologies LLC Web site uses encryption technology, such as Secure Sockets Layer (SSL), to protect your personal information during data transport. SSL protects information you submit via our Web site such as order information including your name, address and credit card number. Information you provide to us via our in-store kiosk does not traverse the public Internet.
Choosing a Personal Password on AlphaOne.com
When you create an account on alphaone.com you are required to establish a password. To maximize your level of protection, you should choose at least 6-30 characters, using a combination of both letters and numbers. You are solely responsible for maintaining the secrecy of your password and account information. You have the ability to purchase on our site without creating an account; however, you will need to reenter your personal information each time you use our site in order to make a purchase.
COOKIES, CLICKSTREAM TECHNOLOGY, THIRD PARTY AD PROVIDERS AND INTEREST-BASED ADVERTISING
Alpha One Technologies LLC uses a third party to place cookies on your computer to collect non-personally identifiable information. Although our cookies may contain a unique user ID, they do not collect or store any personally identifiable information.
You may choose to set your Web browser to not accept cookies. However, without enabling your cookies, you will not be able to view, create an account, or make purchases on the Alpha One Technologies LLC site.
Our third party partners employ clear gifs (a.k.a. Web Beacons/Web Bugs), images and scripts that help them better manage content on our site. We do not tie the information gathered to your personally identifiable information.
Our Web server automatically collects clickstream information such as the address (or URL) of the Web site that you came from before visiting our site, which pages you visit on our site, which browser you used to view our site and any search terms you may have entered on our site, among other things.
Our Web site may also use other technologies to track which pages our visitors view. This anonymous clickstream data provides our customers with a better, more secure shopping experience and helps Alpha One Technologies LLC understand how visitors use our Web site.
Third Party Ad Providers and Interest-Based Advertising
We use third-party advertising companies to serve ads when you visit our Web site or other sites across the Internet. These companies may use anonymous information (not including your name, address, e-mail address, or telephone number) about your visits to this and other Web sites. We may also share anonymous information with these companies in aggregate form. In either case, the purpose of the sharing is to provide advertisements about goods and services that may be of interest to you, analyzing and improving the effectiveness of ads and e-mails, and improving and enhancing our site and its content.
To learn more about interest-based advertising (also called behavioral advertising), visit www.aboutads.info.
To opt-out of interest-based advertising, visit www.ghostery.com. Ghostery also allows you to update the interest-based information collected by certain companies.
COLLECTION OF CHILDREN'S PERSONAL INFORMATION
We are committed to protecting the privacy of children. We do not knowingly or intentionally collect personal information online from children under the age of 13.
CONCERNS ABOUT THE PRIVACY OR SECURITY OF YOUR PERSONAL INFORMATION
Please contact our Privacy Manager to report a known or suspected privacy or security breach or to submit privacy or security-related questions or complaints. After receiving your inquiry, we will respond within five business days. You may contact us in the following ways:
- Call: 1-847-232-6543
- Send a request to: Alpha One Technologies LLC, Attn: Privacy Manager, 147 1/2 South Vine Avenue, Park Ridge IL, 60068
Last revision date: March 1st, 2016